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7th & Hill Family Dental Center

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7th & Hill Family Dental Center
7th & Hill Family Dental Center
(9 Reviews)
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1504 South 7th Street Louisville, KY 40208
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
his is NOT the same dental office post COVID before they closed and have since re-opened under new name. The staff is unprofessional and the doctors/dentist that practice there do not treat their patients with dignity nor professionalism. Do NOT go here. Especially for pain!! I am in need of 2 root canals per their x-rays but prior to knowing have had extreme pain and had to wait 30 days to be seen and on the day of my appointment at 9am I received a call that all the doctors called in sick and had to reschedule. The clerk rescheduling said I should be happy I still get to see them within a week. On the day of my appointment I was told pain meds and antibiotics would be sent to pharmacy they where NOT. I had to call for 2 days multiple times to see what was going on and and listen to lies. Yes lies!! Example of "unprofessional" behavior. They said the reason why the pharmacy doesn't have my antibiotics is because it's a shortage in the world and it was on the news. I contacted my pharmacy and they said they are not short on supply they just don't have a prescription.. it's almost a week later and I still do not have my antibiotics. I received pain meds that do not work and told them and they said the per the ADA the dentist can't prescribe anything stronger than ibuprofen. This is why I say they don't treat their patients with dignity. If you can see the pain and as a dentist know that it's highly likely I'm in intolerable pain considering my hospital visits while waiting to be seen why not help your patient. Narcotics are not the only option to treat pain, so don't use that as an excuse, I refuse to believe there is absolutely nothing you can do but a good start would be GETTING MY PRESCRIPTION OF ANTIBIOTICS OVER TO MY PHARMACY cause maybe I have an infection at this point... The absolute worse dental practice I've ever been to!! You just need to know it's not the same professional staff of the past... Don't go!
by Aericka Porter xxx.xxx.145.22
November 15, 2022
Quite frankly, I wasn't too impressed with their own level of oral hygiene. It wasn't horrible but it definitely made me uneasy. I would never refer any of my family and friends to go here. EVER. Failed fillings, Dr. Mason forgot what tooth we were even working on until his assistant said something...he would've drilled on a perfect tooth. If I had know how terrible they were, I never would have gone. The assistants are just rude and seemed to hate their job. I was left in the chair for an hour by myself and throughout the procedure, the assistant was rushed to get done in time for lunch. If I could give Dr Mason and his associates ZERO stars, I would.
by TrustMe xxx.xxx.247.179
February 21, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.74.171
May 04, 2012
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.118.228
April 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.32.255
January 19, 2012
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did this provider seem up-to-date with the current advancements in their field?
Yes
Are you going to visit this provider again?
Without a doubt!
Did this dentist answer all of your questions?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
December 08, 2011
Was this dentist's staff friendly?
Yes, they went above and beyond
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
Was this dentist friendly?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider rush your appointment?
No
by Anonymous
October 07, 2011
Did your teeth cleaning feel rushed?
No
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
by Anonymous
July 28, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
June 09, 2011
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Map and Directions
1504 South 7th Street, Louisville, KY 40208