Does this rehabilitation specialist always take that extra step to make you feel special?
                        
                        
                            No, I don't think they appreciate my loyalty
                        
                        
                            Has this provider ever cancelled your appointment on you last minute?
                        
                        
                            Yes, I'm never confident that my appointment will actually happen
                        
                        
                            Do you feel that you could have received better service somewhere else?
                        
                        
                            Yes! I know that I would have gotten better service anywhere else!
                        
                        
                            Did this provider answer all of your questions?
                        
                        
                            No, I left confused and frustrated