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Mark Hendrix, MD

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Mark Hendrix, MD
Rockville Eye Associates, PC
(26 Reviews)
> Get Phone Number & Directions
3204 Tower Oaks Blvd. 300 Rockville, MD 20852
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Consumer Feedback

(26 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
The waiting area was overcrowded and too small. Multiple people had to stand as there were not enough seats. Everyone was pretty much wedged in. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. When I left my appointment I was so pleased with my experience that I knew right then I would recommend them to everyone I know. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.
by Anonymous
July 19, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider promptly return your phone calls?
Yes
by Anonymous
July 01, 2011
They have a very good professional reputation. I know that I'm under the care of an expert. They have really great customer service here. They always put their customers first, regardless of the situation. What can I say, they were warm, welcoming, and friendly and went out of their way to make me feel at home. They definitely put in the extra effort to make me feel valued and important. I got an appointment quickly. I've never had to wait too long. I was highly impressed with how comfortable the chairs in the waiting room were. Their standard of patient comfortability is obviously very high and it showed throughout the entire appointment.
by Anonymous
June 06, 2011
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Was this provider's office too cold?
Not at all, it was the perfect temperature
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
April 13, 2011
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Were the waiting room chairs comfortable at this provider's office?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
April 12, 2011
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Would you refer this provider to a family or friend?
Yes
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
March 11, 2011
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Map and Directions
3204 Tower Oaks Blvd. 300, Rockville, MD 20852