Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. It was really nice to see how patient they were with first-time mothers. I've seen some other pediatricians get really annoyed whenever a first-time mother asks a question, but they don't do that here.