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Martin Family Dentistry PA

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Martin Family Dentistry PA
Martin Family Dentistry PA
(18 Reviews)
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6130 Nieman Road Shawnee Mission, KS 66203
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
The review from July 30th required a response. These individuals came to our office from another dentist, with whom they had a problem.

Unfortunately, most of the members of the family accumulate excessive amounts of tarter (calculus) in a very short amount of time, even the children. One who is genetically predisposed to tarter buildup will to always need to do a better job with their home care.

The process of cleaning the teeth will never be pleasant. Inflammation and tenderness develop in the gum tissue adjacent to the excessive tarter, and not removing the tarter would allow the condition to get worse. Everyone has their own perspective. When mom presented her concerns to me, I investigated. This is what I determined.

Hygienist #1 saw first daughter. Because of the amount of effort required during the cleaning process, first daughter asked "Do I have a lot of crud on my teeth?" Hygienist#1 responds in the affirmative. Daughter reports to mom that hygienist said she had a lot of crud on her teeth. Mom's response- "That hygienist is unprofessional. We won't see her any more."

Hygienist#2 was seeing a second daughter on another day. This daughter had excessive tarter. Hygienist#2, after consultation with hygienist#1, tried to take easy on the daughter and elected to use hand scaling instead of ultrasonic mechanical scaling, only to be accused after the process by the daughter, that Hygienist#2 had maliciously jabbed her gums and caused pain.

Hygienist#3 saw one of the sons on another day. Knowing what had transpired previously, with Hygienist#1 and Hygienist#2, she proceeded with caution. This child also had excessive tarter, but Hygienist#3 thought that all was well. With in 2-3 minutes of being completed, mom, who was in the room decided that the son needed a break.. Because of the excessive tarter and her attempts to be gentle, the appointment had taken longer than expected. Another patient was waiting to be seen. Hygienist#3 attempted to hurry things along. Mom perceived one thing, and Hygienist#3 was attempting to be efficient and move things along.

Mom presented her concerns to me. My perception was that she seemed to take offense at the indication that her children had a lot of tarter buildup. Her statements and accusations, seemed more to be a case of "Shoot the messenger". She didn't like the fact that her children, even thought they may have been trying, weren't doing the best job of cleaning their teeth on a daily basis. She seemed to read a lot into the suggestions that were made to try to improve the situation.

-Hygienist#1 was accused of being unprofessional for making a statement that she didn't make and then not being given the chance to defend herself.
-No child who has excessive tarter, and the inflammation and tenderness that results, enjoys the cleaning process. When mom opened the door regarding the "nastiness" of the hygienists, what do you think that the children are going to say?
-Hygienist#3 may have been a little abrupt regarding allowing an extended break so close to being done, but I am sure that the patients, with scheduled appointments after, appreciated her attempts to stay on time.

The hygienists did what needed to be done in as gentle and efficient manner as possible, given the conditions. I would think that most parents would want the tarter removed and would welcome suggestions regarding how their children can do a better job of taking care of their teeth.
by Steven Martin xxx.xxx.199.163
August 11, 2013
The hygienists here are the nastiest people and most painful ever. After 25 minutes of sitting extremely far back in the chair with his head hanging partially off and his arms uncomfortably crossed (as demanded by the big blonde) my son asked to sit up for 1 minute, literally. She ignored him. I asked her if he could sit up. She ignored me. Finally (as he was in pain ), I said, "Is there a button on the chair that could sit him up for one minute?" She slammed her instruments around...stuff flung through the air . And she let him sit up for 5 seconds and then very nastily sat him down again and finished up fast and hurting him. This is ridiculous behavior. There is nothing child-friendly with them. They are irritated when the parents come in to check on the children. They spend any minute they can get away from their job flirting with some of the bosses. This keeps their job secure, as they are no good at being hygienists. They were very physical with me grabbing my shoulders and moving me around and calling me "Mom" in a condescending voice. There is nothing gentle or friendly or with a family atmosphere with these women. They said in a nasty voice to my son, "Maybe if you come back in 6 months, it won't hurt as bad." They said to my daughter, "Maybe if you do a better job brushing and flossing, it won't hurt as bad, I just don't think you are trying." These are said in nasty, sarcastic tones and my children are young. We will never go here again. The office staff of Betsy, Marla and Linda were always very kind and Dr. Allen Martin was very good and personable. Apparently someone else hired the hygienists because I believe Dr. Allen would have hired people with skill and good character. This is not the case. When talking with one of the dentists (not Allen) he took up for the garish blondes, apparently he hired them. Unless you can go straight from the office staff to Dr. Allen, I suggest you stay far away from here. Dentists and hygienists are a dime a dozen in KS and MO. It will be easy to find ANYONE who will be better. I already have! (I would rate this less than zero stars if it was possible)
by 7 Former Customers xxx.xxx.22.116
July 31, 2013
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.85.134
April 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.98.17
January 29, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
December 27, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this dentist's staff friendly?
Yes, they went above and beyond
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
December 06, 2011
Did this provider prominently display their diplomas or business license?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
November 21, 2011
They had quite a few interesting magazines, which made my time in the waiting room go by much faster. It was very noticeable that they practiced good oral hygiene themselves. If it wasn't obvious I probably would've doubted that they were any good, but I could tell right away. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I thought the staff was amazing; they were so friendly and helpful, and made sure I felt welcome there.
by Lisa
November 11, 2011
Did your gums bleed excessively after your appointment?
Yes, but it stopped within a few hours
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
by Anonymous
November 08, 2011
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
September 17, 2011
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Map and Directions
6130 Nieman Road, Shawnee Mission, KS 66203