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Crossroads Pediatric Dentistry P C

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Crossroads Pediatric Dentistry P C
Crossroads Pediatric Dentistry P C
(13 Reviews)
> Get Phone Number & Directions
21781 Omega Court Goshen, IN 46528
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Consumer Feedback

(13 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Were the waiting room chairs comfortable at this dentist's office?
Extremely comfortable; I could have fallen asleep
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this dentist answer all of your questions?
Yes
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.239.251
July 30, 2013
They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. All my questions were answered, and I feel a lot more confident about helping my one year old with his brushing. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. They were nice and gave my son a selection of toothbrushes and toothpastes to choose from after his appointment. They really make an effort to make their patients feel special.
by Angela xxx.xxx.228.168
March 14, 2013
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.208.60
March 14, 2013
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Was this provider's office easy to locate?
I got lost, but eventually found it
Did you leave the office feeling satisfied with your visit?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.118.153
March 13, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
by Anonymous xxx.xxx.207.22
March 02, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Are you going to visit this provider again?
Without a doubt!
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Were the waiting room chairs comfortable at this dentist's office?
Yes
Was it easy to make an appointment with this provider?
Yes
by Micki xxx.xxx.65.227
March 01, 2013
We had seen Dr Bigler for around 6 years with my 3 biological children. We went twice a year for cleanings and also for any cavities, caps or spacers, etc that needed done. We then adopted a special needs child and that's when the troubles began. Dr Bigler really needs to be educated on various special needs of kids, adoption issues, sensory issues, insurance red tape. and how to listen to his patients. He wouldn't listen even when I tried to explain my daughter's needs and how abandonment and trauma impact all aspect of a child's life so he could figure out the best treatment for her. I was told our bill would be over $1500 to get my daughters teeth fixed in our initial visit, but our insurance wouldn't give her coverage for a full year till we had proof that she was indeed a citizen(lots of red tape) and i told his office this twice and they gave me no other options to get services done. As soon as she received full coverage we took her in immediately for services only for Dr Bigler to call CPS on us because we had 'neglected' her dental care for the year we fought with insurance( despite a proven history of committed dental care for all of our other children with Dr Bigler). If you go to this Dentist you better be sure you do exactly what he says and what he wants when he wants you to, regardless of any special needs, or insurance/money issues. Also, I was told my daughter would get full nitrous oxide and he didn't give her any. Pinned her down to a board when she can only sign to communicate and we had no idea what effects- if any -Novocaine had on her and she couldn't even let us know if it hurt by using sign(since her arms would strapped down). She screamed bloody murder the whole time( and she never cries out when hurt), so I am assuming she was not numb. This is a child that has a severe distrust of strangers and had never had any dental work done in her life. You can only imagine how traumatic this was for her. Both my older children(age 11 and 10) told me a couple stories of him not listening to them when they said they were in pain during procedures but they thought that's just how all dentist visits were for every child. I have since talked to other parents who have had similar experiences too. Know what you are getting yourself into if you go to Dr Bigler and insist you go go back with your child, special needs or not.
by Jen xxx.xxx.53.169
March 13, 2012
My son has autism which makes tasks such as a visit to the dentist extremely challenging. I am rarely comfortable leaving him entirely in the care of anyone he doesn't know, yet CPD made the experience remarkably easy for both of us. The entire staff was pleasant, helpful and understanding, and seemed well versed in the care of special needs children.

This practice is truly the picture of professionalism.
by James Tucker xxx.xxx.22.28
February 27, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.20.178
February 19, 2012
They paid close attention to my kids and all of my questions were answered. Their staff is very friendly and professional.
by Jen xxx.xxx.53.169
January 17, 2012
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Map and Directions
21781 Omega Court, Goshen, IN 46528