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Deerpath Dental Specialists

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Deerpath Dental Specialists
Deerpath Dental Specialists
(3 Reviews)
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10 West Phillip Road Suite 117 Vernon Hills, IL 60061
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Consumer Feedback

(3 Reviews)
Had an appointment at 0900 on 03/08/2023. I arrived around 0850am, nurse had an X-ray and then let me wait on the operation chair around 0905. I waited on the chair until 0920 and asked the nurse to let the doc know that I am waiting. then the front office lady stopped by around 0930 and told me that doc was still on the way to the office. I was surprised, and she thought that it was normal and asked something like why it surprised me.
The appointment is at 0900, nobody told me that the doc was not in until 0930. I rejected to be a fool to sit there and wait for an appointment can not to be honored and no communication was given without my asking.
See the no quality of service in the front office lady. Based on that, questioning whether the team has quality in mind when handling a patient's health care problems.
by Yue Han xxx.xxx.225.138
March 08, 2023
Walked in for a consultation with Dr. Katona for a possible gum graft. I was walked into an open area with three dental chairs side by side and sat in the first one. The doctor spent less than 5 minutes with me and numbered my teeth to an assistant. She then said they would do an estimate with my insurance and I could schedule the appointment for the gum graft. During my five minutes in the chair, several people walked by me- squeezing past the chair they sat me in. I then received a $127 bill for the “consultation” that lasted less than 5 minutes. Total rip-off, I will not be doing the procedure with them due to cost ( when I got the estimate back, my regular dentist said it was more expensive than other periodontists), the fact they charged me $127 for almost nothing and the office environment. I read not so great reviews before I went and I should have listened to them! Do not go to this practice!!!
by Stephanie T xxx.xxx.20.57
January 04, 2018
I was disappointed at how helpful the staff was when I called with my questions and concerns. They definitely could have been more upfront with scheduling times. They only have orthodontist available on Thursdays! No one ever brought this to my attention, I have a busy schedule and this EXTREMELY inconvenient DO NOT GET BRACES HERE.. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is rude and seem to care more about themselves. I know that I can trust their motives, and they're not just looking to make money off me. I never have to worry about them pressuring me to get dental procedures I don't need. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
by Disgruntled xxx.xxx.141.143
November 25, 2013
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Map and Directions
10 West Phillip Road Suite 117, Vernon Hills, IL 60061