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Village Square Dentistry

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Dentists

Village Dental Center

Lake Zurich, IL

The Chicago Center for Cosmetic & Implant Dentistry

Barrington, IL

David A. Ingram, D.D.S.

Barrington, IL

North Suburban Dental of Mundelein

Mundelein, IL
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Village Square Dentistry
Village Square Dentistry
(20 Reviews)
> Get Phone Number & Directions
715 Ela Road Lake Zurich, IL 60047
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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
Dr. Brand is friendly, personal, thorough, and most efficient - she moves extremely fast. Her limited days and hours occasionally make it difficult to make an appointment. Cindy in the office is always a pleasure to deal with. I am usually seen within 10 minutes of my appointment time. I had no problems at all finding the office or parking. Overall, I am satisfied with my entire experience at Village Square Dentistry, and I will continue to return.
by Lefty Right xxx.xxx.25.68
October 24, 2015
The WORST place possible!!! The office staff is completely rude to me and my family. The dentist is HORRIBLE she told my husband that he needed all this work done and after my insurance it was still out of pocket over $1,000 so we decided to get a second opinion and my gut feeling was right DR Braun was WRONG and the whole procedure after my insurance was like 100.00 and she was trying to charge me over a $1,000. The staff is always rude and inconsiderate to be and my WHOLE family even my children. I would definatley think twice before going there!
by Colleen Dumag xxx.xxx.215.101
July 20, 2015
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did you leave the office feeling satisfied with your visit?
Completely!
Was this dentist friendly?
Extremely Friendly
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Did this provider give the impression that they cared about your concerns?
Yes
by Jack F xxx.xxx.230.254
February 25, 2014
Did your mouth feel clean after your appointment?
Yes, my mouth felt clean after my appointment
Does this provider remember you and your circumstances at every appointment?
Yes
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Was it easy to find parking at this provider's office?
Yes, it was convenient
by newpt xxx.xxx.49.69
January 11, 2014
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this dentist use current and safe equipment?
Yes
Did you experience any unnecessary pain while your teeth were cleaned?
A little. I wish they had been more gentle
Did this dentist explain your dental procedure to you?
A little, but I wish they had explained it more thoroughly
by Anonymous xxx.xxx.245.30
June 20, 2013
Village Square Dentistry sucks. Here's why:

-This place is hard to find, as is the vast majority of ProCare's offices. They're in awkward places and there's no signage to say this is where they are. If there is sinage, it's small and hard to locate. You may have to end up calling them to help you get to your appointment. (This is pretty pathetic for a dental group that considers itself corporate dentistry.)
-Limited English is spoken here. Their office manager, Agnes, is Polish and is rather difficult to communicate with.
-Dr. Opioloa, a Polish dentist, is rude and insulting. I'm sure he's a good dentist, but his personality leaves a lot to be desired.
-While Dr. Brand, a Jewish dentist, is, on the whole, nicer than Dr. Opioloa, there's times she can be rude and insulting.
-Their regular office staff, i.e. part-time receptionists, while friendly much of the time are treated like complete crap - ESPECIALLY by the dentists.
-Their regular office staff is overworked, overextended and their office is grossly understaffed. You can see how exhausted they are, especially at the end of a day and on their longest days (Mondays and Fridays). (I assume the decision to have 2 part-time receptionists and overwork them is due to the fact they're cheap and simply don't want to pay to have more part-timers or make their current part-time receptionists full-time.)
-Their office staff is underpaid at $12 an hour for all the work they make them do. They should be making $13 or $14 an hour in terms of starting pay and to keep up with what other healthcare receptionists are making, as the average hourly pay nowadays is more $15 or $16 an hour.
-The wait times are often atrocious - ESPECIALLY on Mondays and Fridays (best to avoid those days altogether). Be prepared for, in many cases, a lot of waiting. Waiting to be seen. Waiting to be taken care of at the front desk. Waiting to get referrals. Waiting to be checked out and depart.
-Trying to get problems resolved quickly and to patient satisfaction is rather difficult if not altogether impossible.
-If your account has a credit, then trying to get that money in the form of a paper check takes a month to a month and a half. That's too long a wait and you can get your money quicker elsewhere in most cases.
-They loose and misplace dental records way too much for my liking. (It's not uncommon for them to tell patients they can't find their record and telling a patient this is grossly unprofessional on their part. You should NEVER tell a patient you don't have or can't locate their record.) And if you haven't been to one of their offices in awhile, they tend to make you start a new record because, even though the records are in stoarge, they're too lazy to go into storage to acquire it and have your old record available on the date of your appointment. This is especially true if you go to an office where there is no on-site record storage.
-If you're HMO, they make things more difficult for you - ESPECIALLY where scheduling is concerned.

You should also be aware that some locations, like this one, are letting their hygienist go at the end of March so trying to get appointments for exams and cleanings will be much more harder and you may have to go out farther in terms of booking appointments. Things will be getting more chaotic soon and just adding more stress to current office staff.
by Anonymous in Wauconda xxx.xxx.73.18
March 01, 2013
Was this provider's office too cold?
No, it was fine
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did you experience unnecessary pain during your visit?
No
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.130.194
February 20, 2013
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Do you trust this dentist to only recommend dental procedures you need?
Absolutely! I'm very confident they have my best interest in mind
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by girl xxx.xxx.196.24
October 21, 2012
I'm a current employee (office staff) and just wanted to address some of the more negative reviews.

Patients aren't ignored. However, like MOST medical and dental offices, we tend to get really busy at times. The business can sometimes feel to a patient feeling rather ignored, but I assure you that's NOT the case. No medical or dental office's intention is to purposely ignore patients.

At Villiage Square Dentistry, we prioritzie as best we can. I've been told by the regional trainer that patients are our main focus whenever they're on the phone or standing in front of us at the reception desk. We drop everything, take care of the patient, and make them feel like the center of the universe. That's what they train their new hires in terms of patient service.

While I can't speak to staff before me, I can tell you that Cindy (the other office staff member whos' worked there for the past 2 or 3 years) is a very nice person. (She's interacted well with patients on the days we've worked together.) As for myself, I'll always be cheery and greet patients with a smile. I'll try to answer any questions you have to your utter satisfacton and if I can't, I'll defer to someone else who can. Granted, we, like most medical nad dental office staff, may not have all the answers, but we try to ensure that patients are satisfied with the response.

As for the patient who wen through 3 different dentists, medical and dental offices tend to have a high turn over rate ‒ especially where office staff is concerned. Most office staff works part-time so there is a desire to look for another job that pays more, pays more and works you more hours or is full-time. Doctors and dentists who work for group practices may eventually leave for other sites within the group practice or they may feel a need to branch out on their own and open their own practice. However, that doesn't mean a patient is free to follow that priovider. If you like the doctor or dentistst, follow him or her to other site within the group or to his or her own practice and continue seeing that provider.

As for not having a practice manager, it's not uncommon for a practice to be without one when one is being sought. In cases where there is no practice manager, patients need to bare with the office staff who are always trying the best they can.

While there may not have been a practice manager at the time the patient wrote his or her review, we have one now. Our current practice manager has worked there for 8 months now and has a prior background in dentistry.

As for charging for missed appointments, most, if not all, medical and dental practices charge for missed appointments. While office staff will usually remind patients of their appointments, it's up to the patient to keep track of of them and ultimately show up. When you schedule an appointment, the office and the doctors or dentists expect you to show. It's our time and theirs. If you don't show, this is time we could be spending with another patient. Hence the charge for the missed appointment.

_______

NOTE: While I may be an employee, I'm NOT being compensated for this review. The opinions expressed are my own.
by Elizabeth M. xxx.xxx.209.0
September 15, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.74.62
August 15, 2012
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Map and Directions
715 Ela Road, Lake Zurich, IL 60047