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Fhn Family Dental Care

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Fhn Family Dental Care
Fhn Family Dental Care
(8 Reviews)
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1768 Rosenstiel Drive Freeport, IL 61032
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Do not use this practice, their scheduling is atrocious. My children traveling 40 minutes for an appointment which they told me they needed to schedule 6 months ago. They arrived late, and the office told them they would need to reschedule 2 months in the future!. Don't waste your time and money with this outfit, they show very poor customer service, and it seems like it was ok for me to wait 30 minutes the last time I was there for my appointment to start, but they cancelled all 3 of my children's appointments when they were late, how absurd! I'm positive there are much better dental practices to use in Freeport, steer clear of this place!!
by Ghazal xxx.xxx.227.165
June 23, 2014
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Was this provider's staff friendly?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.66.228
December 02, 2013
Did this provider have reasonable prices?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.27.133
August 07, 2013
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.128.28
July 16, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.187.186
April 13, 2012
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
July 01, 2011
Was this provider's staff friendly?
Friendly Enough
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was the waiting area spacious?
No, but I can always find a seat
by Anonymous
April 04, 2011
I had been a patient of FHN dental in freeport il since approx 2000. The only good dentist there is Dr Doak, which is booked out 3-5 months at a time. Its funny how they can take an xray and tell you basically, your mouth is a complete mess, but they cant 'fit you in'for MONTHS. I went there once to see a male dentist Dr.Mrza, and he once used a DIRTY MIRROR TOOL in my mouth. I had an open wound around my tooth, and my infection then got worse. I called the supervisor and they never returned my phonecalls.

My pain receptors are very , messed up, if you'd like to say. Im in my 20's , and have had many surgeries dental and otherwise, and I have a lot of nerve damage to my receptors in my body. ANYTIME I have asked for pain medication to help aide my toothache pain, they have been RUDE, to say the least, especially the one receptionist, saying 'well they arent going to give you ANYTHING "... Im sick of being treated like im some addict. There is a woman there who is heavier set with brown hair and glasses who doesnt even say goodbye at the end of a phonecall, and I hadnt even told her my name yet, and she basically scorned me telling me I wasnt going to 'get anything for pain' because Im pregnant... I then said' maam i didnt even tell you my NAME yet'... She was very, very rude.

I will not be looked upon as a pain pill addict, when I have 3 active cavities that are to the point of needing root canals, in my mouth. We have gone there for years and I have continued to be treated like PURE CRAP, because I ask for pain medication. There is no offense here to any of the physicians or dentists at FHN, just the receptionists who are so rude that have made my whole family switch dental care ALL TOGETHER.

Dr. Doak is amazing, and I feel bad that he has to work for such a terrible place.
by review1234
April 14, 2010
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Map and Directions
1768 Rosenstiel Drive, Freeport, IL 61032