The office was easy to find. They're nice enough, but don't always give a clear answer. When I asedk a question, they would give me some info, but if I asked them again at a different date, they give me different info. I would ask them why they gave me a different answer, and they'd try telling me it was all in my head and I must of made up the first answer (I didn't). I'd often have to do research on my own to find the answer to my problem. I'd feel smarter finally asking someone else what the real answer was. Thankfully, I've had my retainers for over 10 years now, and only contact them if there's an emergency. I would recommend finding someone else to do your orthodontic work.