Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.