I was relieved that my gums didn't bleed very much after my appointment. I've been to other dentists that weren't gentle while they were flossing my teeth so I was nervous I would encounter that here but I didn't at all. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. They were so happy to answer each and every question I had. They also encouraged me to call if I need any more answers in the future.