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Susan Neil, MD

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Susan Neil, MD
(9 Reviews)
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2101 Nicholasville Rd Ste 206 Lexington, KY 40503
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
3 star average for Recommended
Staff
3.5 star average for Staff
Was this doctor friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this doctor's staff friendly?
Friendly Enough
Was this provider thorough in discussing the risks and benefits of your treatment options?
No
Did a staff member acknowledge or greet you when you entered?
Yes
by Anonymous xxx.xxx.10.21
May 21, 2014
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
January 03, 2012
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
by Anonymous
October 18, 2011
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
September 15, 2011
This person should not be a family practitioner. They are so rude and unfriendly-I will not be returning! I would never visit them again. I was very disappointed.
Wait time is horrible, staff is rude.
by Horses KY
August 07, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider listen to your input and concerns?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
July 12, 2011
My sisters and I have been seeing Dr. Neil for years. She is absolutely wonderful and so is her staff. They always listen to every question or concern I may have. You may have to wait quite a while to see her when you go there but it is worth the wait because she spends as much time with you as you need. She explaiins everything in normal terms so you understand her and she never looks down on anyone....a very sweet person too! She is also a wonderful doctor. Often times, I have had issues that specialist couldn't figure out but she could. She is very knowledgable (sp). I feel very secure and comfortable there.... I would trust her with my life and any fears I may have.
by Lisa Peak
April 22, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Does this provider have helpful information available online?
Yes, but its hard to find
by Anonymous
March 04, 2011
I have a complicated yet average medical history for an American. I have hypertension, obesity, history of heart disease, Poly cystic ovarian syndrome and lest we forget diabetes.

For years (nine to be exact) Ive struggled with multiple symptoms and side effects of declining health, shockinly in my thirties. I was a resident of Maryland for 15 years, I have had access to first class physicians and hospitals. I have been treated by the same family physician practice while living in Maryland. Also I had a endocronolgist, cardiologist and multiple nephrologists (also a kidney biopsy and treatment by staff physicians at Johns Hopkins).

I saw Dr Neil shortly after relocating here to Lexington, she had been my mothers physician for as long as I could remember, (my mother is 70 very active, works and extremely healthy)
Dr Neils support staff was very attentive and nurses dilligent in acquiring my concearns.
Dr Neil, Saved my life by diagnosing my disorder, revesed the damage to my kidneys and Ive lost forty pounds. I have gratitude and admiration for this physician. I thought I should share my story, if it meant choosing another doctor over DR Neil.
by Hunter
February 14, 2010
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Map and Directions
2101 Nicholasville Rd Ste 206, Lexington, KY 40503