Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her