I felt a little pressured to buy products, but it wasn't overbearing. Still, I wish they had been a little more professional. I am not going to refer my family and friends here. I just wasn't that impressed. I'm not always sure that they're going to work with me until they find a solution, and sometimes it seems like they're going to give up on trying to help me. I don't feel like I can always count on them. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. The wait was absolutely ridiculous. It messed up my entire day.
I had a dental appointment with Dr. Reza Miremami, Coast Dental Office, 3709 New Macland Road, Suite 210, Powder Springs, Georgia 30127, (770) 222-3300 on 28 May 2009 at 1:00 pm.
After receiving a cleaning, I was asked to pay a co-pay of $5.00. I do not carry any cash with me and told the receptionist that I will be back in Monday to pay the $5.00. I have always paid my bills at that particular dental office and always on time. I have never left a bill unpaid or in arrears. However, the Latino receptionist became EXTREMELY irate in front of other patients who were sitting in the waiting lounge area. She was loud, rude and abrupt and shouted,
“Whenever I go to the doctor, I always go prepared. This is ridiculous! I am going to start collecting the money from you people before you get service!”
She then rolled her eyes and stormed back into a backroom area.
I am amazed and extremely disappointed that Dr. Miremami would hire someone who is clearly not qualified nor suited to serve the public. Her attitude toward his patients is always extremely unprofessional; and it is for that reason why I will never go back to his office; and will also tell others (friends who just moved in this area who are looking for a doctor and dentist) not to go to his office. Additionally, I was not aware of the co-pay cost when I went in for my appointment.
I have fantastic dental and medical insurance. This is why it is unnecessary for Dr. Miremami’s staff to treat his patients with such disrespect and unprofessional behavior whenever they to into his office.