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Westside Dental

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Westside Dental
Westside Dental
(22 Reviews)
> Get Phone Number & Directions
3515 Dallas Highway Southwest Suite B Marietta, GA 30064
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Consumer Feedback

(22 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
I visited Dr. Goolsby due to an abscessed tooth on my right side and some pain and sensitivity on my lower left side. My procedure was the worse treatment I have received by any dentist in years. The Facts, I was told I would have to be numbed again with novocaine a second time due his first attempt being in the wrong location. I had to have a second x-ray due to the first x-ray not having any film loaded in the machine. Dr. Goolsby then filled the cavity as if the building was on fire, (a great discomfort to say the least) I was told I would be receiving an antibiotic, which only took an additional two days to call back and convince these wizards I had an infection and I was serious about my pain. I will admit they finally called CVS and followed through with the antibiotic prescription. The Billing Procedure: I was overcharged on several visits that was further confirmed by United Concordia. Westside Dental swept away all overcharges and applied them towards so-called office cancellations alleged in the past, that I was never made aware even existed.
by Astute observer xxx.xxx.26.61
February 25, 2014
I went in to have a crown put on. During the procedure the dentist I saw, not Dr. Goolsby, had issues with the tools he was working with (squirted me in the face twice with the water gun and did not apologize) and told me that my small mouth was making his job difficult. 24hrs after having the temporary crown put on it fell off, and has fallen off multiple times in 4days even with the temporary glue they told me to purchase over the counter in case that happened. This morning, Monday, the temporary tooth cracked in half. They can't see me until Wednesday because the dentist is out of town...will definitely be seeing another dentist after I receive my permanent crown.
by Donna xxx.xxx.12.173
February 24, 2014
Are you going to visit this provider again?
Not if my life depended on it
Was this dentist friendly?
Not Really
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Do this dentist have a good professional reputation among other dentists?
Somewhat, but they aren't very respected
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
by Anonymous xxx.xxx.22.89
October 28, 2013
Dr. Goolsby did not retire. He had other dentists working for him. The other dentists have seen been removed from the practice. Yes, the previous dentists would tell you that you needed work, not Dr. Goolsby. Based on client complaints and loss of business, Dr. Goolsby let the other dentists go. My family has been a patient of his for over 5 years. I have nothing but good things to say about the practice. They are very professional, always on time and make you feel comfortable. My husband and I were also told that we needed work. Didn't get a second opinion and then Dr. Goolsby looked at us and said we were fine. It was the previous Dentist that was giving the wrong advice. I trust them with my teeth.
by Donna xxx.xxx.50.77
September 26, 2013
Don't trust them. I went to Westside for about 5 years. When I first went there I hadn't been to the dentist in about 7 years, and I surprisingly only had 2 cavities. Dr. Goolsby was awesome and I went under a gum program to get my gums back up to par. After about 4 years, Dr. Goolsby retired, and they brought in new management and some new dentists and then all of a sudden they said I had all these problems and something like 5 cavities. And coincidentally they seemed to be continually bringing in new techno-toys and remodelling their office. Well I finally left, and took about a year off from the dentist. I finally found a new dentist and guess what...no cavities, no work needed. Oh by the way Westside also went out of network with my insurance provider - probably because Metlife got tired of paying so many more claims. Don't trust Westside. If they tell you you need a bunch of work, get another opinion. I am telling the truth....they said I needed like 4 or 5 fillings and a crown then a year later my new dentist said my teeth were fine. So they healed on their own? Steer clear.
by BruceR xxx.xxx.128.41
August 12, 2013
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider rush your appointment?
Not too much, but somewhat
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous xxx.xxx.112.179
June 26, 2013
Was this dentist friendly?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was the toothpaste used during your cleaning enjoyable?
Yes
by Anonymous xxx.xxx.161.128
June 21, 2013
#1: Unprofessional office staff, very rude and nasty
#2: Dentist is old and half blind and does very poor dental work
by Kita xxx.xxx.94.165
February 26, 2013
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider's office too cold?
No, it was fine
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by HB xxx.xxx.13.224
November 06, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.145.153
November 04, 2012
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Map and Directions
3515 Dallas Highway Southwest Suite B, Marietta, GA 30064