They always make sure to return my phone call as soon as possible. They've never left me waiting. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office.