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Free Home Family Dentistry

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Free Home Family Dentistry
Free Home Family Dentistry
(8 Reviews)
> Get Phone Number & Directions
12403 Cumming Highway Cumming, GA 30040
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
3.5 star average for Expertise
Staff
1.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did you experience any unnecessary pain while your teeth were cleaned?
No
by Anonymous xxx.xxx.31.163
December 30, 2013
Does this provider treat their staff well?
No, the staff was very mistreated
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Was this provider late to your appointments?
Yes, it ruined my schedule for the entire day
by vickie xxx.xxx.19.98
September 20, 2013
Staff isn't very pleasent and will promise a lot to get you into the office. Dr. Shore was incredibly nice and professional but the rest of the staff was more interested in selling expensive alternative treatments. Also, be very careful dealing with them on insurance because they will promise a lot and then send you a bill months later and state they won't work with your provider after all.
by Anonymous xxx.xxx.21.175
October 20, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.8.242
August 13, 2012
Are you going to visit this provider again?
Not if my life depended on it
Did this dentist provide helpful oral health techniques you could practice at home?
Not really, I was given a couple tips but not very many
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Was this provider's office clean?
It was satisfactory
by Anonymous
December 29, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
Does this provider remember you by name?
Sometimes, but not always
Did you feel safe in this provider's care?
Yes
by Anonymous
June 22, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
March 29, 2011
I went to see Dr. Shorr, after not being to the dentist in a long time. The office was very nice and relaxing. His hygenist did a great job at making me comfortable and cleaning my teeth. Dr. Shorr came in and looked at my teeth and informed me that I have a grinding issue and that I have some damage in need of repair. He pulled out a mirror and pointed out a few areas of concern. It looked bad to me, scared me too. Then he suggested that I get my wisdom teeth removed (the hygenist looked shocked, and I saw the look she gave him). I am 41. I was in the US Navy. If my wisdom teeth needed to come out, they would have taken them. All of the other dentists I have seen have told me that my wisdom teeth are fine. But that wasnt the issue. He said that I needed to get an NTI device before any other work could be done. So, I setup an appt to get fitted for an NTI device. Upon departing from the office, the staff told me they would call my ins and verify that they would cover the device. The morning of my appt I spoke with the front desk lady and found out that no one had contacted my insurance company. But they assured me that most ins companies cover it. I decided that I would wait and she told me she would call and verify that they did. I never got a call back. I called and left messages 2 times that week. 7 days later I called the office again. The front desk lady said she called and left a message the previous day, but I doubt it. She told me that my ins did NOT cover the NTI device. I asked her for a price, which she gave me, then I asked for the plan of treatment of the other issues he brought up, wanting an idea of how much I was going to have to pay out of pocket. She said nothing was in my chart. I asked to have the Dr. contact me to discuss. He called me later that day and, with an arrogance that shocked me, told me that he wasnt really sure what else needed to be done, but if I wanted to make another appt he would take another look. I informed him of the things he told me and pointed out to me while I was there, including him giving me a mirror and he had no clue. I informed him of his front desk staff telling me that most ins cover it, only to find out that mine did not. He asked me to give him a break, that he has had high staff turn over. I told him I understand that, but that should not be my concern. My treatment is my concern. He again told me that I needed to come back in. I told him that I was apprehensive due to the way I had been taken care of so far, but I agreed to schedule something. Then he told me he had other patients to take care of and that he was sorry that he could not help and, get this, Dr. Shorr HUNG UP on me. I was stunned. I waited, but no call back. Apparently, I am not important to his practice. I got the feeling that he was only out for money when I was unable to get any cost information out of him. Other medical practises do not hide costs from their patients. Something fishy is going on at Free Home Dental. Be careful if you go there. He does not have your best interests at heart.
John Steele
by Steele2001
November 16, 2010
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Map and Directions
12403 Cumming Highway, Cumming, GA 30040