Their office was nice and quiet. I was worried it would be overly loud but it was fine. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I appreciated that they were still concerned about my children's health even after I left the office. They followed up with me after my children's appointment and everything. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. My children love going to see Dr. Nemetz and her staff. She is a wonderful pediatric dentist.