I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while.