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Collier Oral Surgery & Implant Center

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Collier Oral Surgery & Implant Center
Collier Oral Surgery & Implant Center
(2 Reviews)
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1890 Southwest Health Parkway Naples, FL 34109
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Consumer Feedback

(2 Reviews)
Service
2 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
2 star average for Staff
Very rude person on the phone. I tried to make an appointment for my step daughter to have wisdom teeth removed. The girl was short and rude even sounded as if she didn't even want to see us after she found out what insurance she had. I told her that it is fine for us to pay fully out of pocket and get reimbursed for insurance and that we had care credit. I was then told that we would have to pay 10% additional fee for using care credit. I was still going to bring her in because she was in pain but the girl rudely said she would not even make me an appointment until she verified insurance. I told her if I am paying out of pocket 100% what does her insurance verification matter. She was rude again. At this point I no longer wanted to bring my daughter in and I informed the employee that it is not legal to pass a percentage fee onto the patients she then told me that "yes it is the doctor pays care credit 20% he makes you pay 10 of it and he pays 10" I work with care credit at my employer and I know that the fee is only 5% if the patient uses 6 months no interest. SCAM artist. If you don't want to pay the care credit fees don't offer it!!!! I would not even take my dog to this "surgeon". I am only thankful that enough red flags went off on the in initial phone call to stop me from going through with an actual procedure.
by Jamie xxx.xxx.215.153
March 25, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
April 26, 2011
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Map and Directions
1890 Southwest Health Parkway, Naples, FL 34109