They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They put in the extra effort to make me feel valued and important. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.