When I told them about my situation, they were somewhat understanding, but they could have been more caring. They didn't try very hard to understand where I was coming from. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many.