Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me