Directory > Providers > Eye Care > Ophthalmologist > HI > Kailua Kona > Susan Senft, MD > Reviews

Susan Senft, MD

Nearby

Ophthalmologists (Eye MDs)

Eye Center of Hawai'i

Kailua Kona, HI

Island Eye Care, Inc

Kailua Kona, HI

Robert Young, MD

Kailua Kona, HI

Michael D Bennett, MD

KAILUA KONA, HI
Get Featured on Wellness.com > Learn More
Susan Senft, MD
Island Eye Care
(7 Reviews)
> Get Phone Number & Directions
75-1028 Henry St Ste 200 Kailua Kona, HI 96740
Add a Review

Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
1 star average for Recommended
Value
2 star average for Value
WARNING! To all considering this doctor this is what she did to my mom. My mother was a patient of hers for pterygium removal surgery. The first time she did not do a good job and my mom was in great pain and it was not healing, in fact there was an actual hole in her eye. When she went for a follow up Dr. Senft said in was nothing, in the meantime it was still getting worse and eventually Dr. Senft did another surgery only to make the bigger and permanent. By the time my mom went to a well accomplished specialist in Oahu it was to late and there was nothing that they could do.If Dr. Senft was a real professional and cared for the outcome of the patient she would have admitted to her incompetence and refereed my mom to someone with more skill and experience in fixing the problem. Because she was to proud or scared to say this is over her head and she has no idea what to do my mother now walks around with a very visible hole in her eye which catches any type of debris/dust/small flies in the air and she has to constantly go in and shoot it out for the rest of her life. There are a lot of people that have this surgery everyday that are not walking around like this. I wish we would have read reviews and chose a different doctor and recommend you do the same.
by Tiana Tucker xxx.xxx.163.156
June 14, 2016
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Did this provider have reasonable prices?
No, it was expensive.
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
by Anonymous xxx.xxx.186.136
March 08, 2013
As many other doctor's offices, one does need to wait at least 20-30 minutes. I was very pleased with the professionallism of the staff and how knowledgeable, Dr. Sent was in her diagnosis of my eye problem. I had seen another eye physcian and this was a second opnion. She explained everything to me. I look forward to seeing her again, for my follow up exams. I would definitely, HIGHLY recommend this ophthalologists, without any hesitation.
by Kalona xxx.xxx.172.196
October 19, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Anonymous
October 31, 2011
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They always take that extra step to make me feel special. I always enjoy my appointments here. Dr Senft diagnosed a hidden eye issue that could have caused major problems if not taken care of and took care of the issue successfully.
by Anonymous
September 26, 2011
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
by Anonymous
July 30, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider promptly return your phone calls?
Yes
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did this provider have bad breath?
No I've never had any complaints
by Anonymous
March 17, 2011
Add a Review
Map and Directions
75-1028 Henry St Ste 200, Kailua Kona, HI 96740