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Bertram Hughes, D.M.D.

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Bertram Hughes, D.M.D.
Family & Cosmetic Dentistry, P.A.
(6 Reviews)
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316 Southwest 16th Avenue Gainesville, FL 32601
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
I consider this the worst dentist i have ever seen. Upon entering, no one says anything. The front desk woman is usually on the phone and you just stand there not sure if you need to sign in somewhere or should just go sit down or what. Eventually you get told she'll be right with you, which means you get to wait another 20 minutes and then she asks your name and tells you to have a seat. Each time the wait was at least 1 hour, usually more. Once you get back there, Dr Hughes is EXTREMELY unprofessional and just plain rude. The last appt I had, I waited 1 hour for a teeth cleaning and once back in the exam room, he felt the need to try and discuss my personal life. Even after I was on the verge of tears and told him, "You are being very rude right now." he insisted he wasn't and kept going until I got up and just left without him even looking at my mouth. His staff also cut open my sister's mouth during a cleaning by accident, but didn't give her anything to take care of it with. She ended up with a seriously dangerous and painful staph infection. Horrible people, horrible service, horrible quality work from Dr. Hughes. Just an all around HORRIBLE dentist. I wouldn't go there for free.
by MMP xxx.xxx.60.227
October 07, 2013
I wish I would have read reviews on other sites before visiting this practice. I had to change dentists because of insurance reasons, and had to leave my dentist of 10 years. When I went in for my consultation, I barely saw Dr. Hughes EXCEPT for him to tell me that I had to get a deep cleaning that would cost ME $280. Hunh? I called my previous dentist and they were alarmed by that, and immediately looked at my records, and said that was not the case. I called Dr. Hughes office back and asked to just be scheduled to have a cleaning that I'm ENTITLED to with my insurance. They refused to schedule my FREE cleaning unless I had the $280 procedure. I called my insurance company and they were equally surprised that the dentist wouldn't let me have my cleaning that I am due for. I won't even go into my daughter's care, and how they missed TWO cavities that we have on record at the other dentist that have to be taken care of. I WILL PAY FULL PRICE AT MY PREVIOUS DENTIST BEFORE I SET FOOT IN THERE AGAIN. WHAT A SHAME, and WHAT A SHAM.
by Anonymous xxx.xxx.203.91
May 15, 2013
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
Did the staff call you to remind you about your upcoming appointment?
No, I don't think they cared whether I showed up or not
Were you able to relax during your appointment?
No, I was on edge
Did this dentist offer you anesthetic when appropriate?
No, I told them I wasn't comfortable, but they didn't respond
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous xxx.xxx.179.242
January 08, 2013
This group is awesome! They are not trying to sell you something. They get right to it. If you have a problem, they explain what you need and schedule you promptly to resolve it. I'll never change dentists again.
by pam xxx.xxx.54.231
July 23, 2012
I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I don't know of anywhere else that would've taken better care of me. I had a great experience. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better.
by ALICIA DUVERGER
March 15, 2011
From the initial contact, staff informed me of policies and provided link to complete my paperwork online;saving me time and letting me know what to expect at my first visit. I was greeted promptly and did not have a long wait (probably because my information was already completed). The patient beside me told me she had been coming to him for years and would never change dentists.

Dr. Hughes explained the treatment I needed and I was eager to get it done. I knew I had some dental issues that needed to be addressed.

I have been very satisified with my care. The staff is friendly and I felt they really care about the patients as well as each other.
by ToriN
January 10, 2011
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Map and Directions
316 Southwest 16th Avenue, Gainesville, FL 32601