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Glenwood Dental Associates Llp

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Glenwood Dental Associates Llp
Glenwood Dental Associates Llp
(5 Reviews)
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17 West Glenwood Avenue Smyrna, DE 19977
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Tina is the front desk receptionist and scheduler. My first negative experience was when she called me to cancel all of my family’s dentist appointments and needed to reschedule. When I attempted to schedule all four of us, she said she would need to check the schedule and call me back for when all 4 of us could come in. She never called back. When I called, she acted as if we never had the conversation, never apologized or anything and told me it would be a full year before they could see us, which was unreasonable and unfair. Fast forward, during that appointment, she gave me a hand written appointment card for 9am, then called to confirm for 1030. Due to the conflicting times, I called the day of my appointment to verify the time. It was suddenly 930 to my surprise, worse Tina acted as if it was my mistake. After waiting for 20 minutes, I asked how much longer, she said my appointment was actually at 945 and I would be there for an hour and a half for a cleaning! I expressed my dissatisfaction, especially since I had meetings and needed to head up to Wilmington. Even the Hygenist said there would never be a need for my appointment to be more than an hour. After my appointment, Tina scheduled me for what she called a 6mo appointment, for literally 11 months out! When I questioned her on why my six month appointment was really 11 months, she said ‘we’re short staffed’ and that’s all they had. She probably should stop calling it a 6mo appointment, particularly if the practice is unable to accommodate to providing patients with their 2x per year insurance benefit. I gave feedback to the doctor but it seemed to fall on deaf ears. He kept saying ‘we’re making some changes’ but the changes that need to be made is with Tina’s attitude and poor Customer service. When I requested my medical records to be transferred to another office, Tina said they wouldn’t transfer them until the insurance had paid. That is an illegal practice and Dr. Wisk needs to revisit this policy.
by Tasha Olfus xxx.xxx.244.252
June 01, 2023
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.171.106
February 03, 2012
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
June 24, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was the toothpaste used during your cleaning enjoyable?
Kind of, but it could have been better
by Anonymous
May 31, 2011
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
by Anonymous
March 21, 2011
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Map and Directions
17 West Glenwood Avenue, Smyrna, DE 19977