Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. They definitely didn't have enough staff members on hand. It seemed like one person was trying to do everything, and I ended up waiting for a very long time. The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else.
There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated.