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Gentle Dental

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Gentle Dental
Gentle Dental
(4 Reviews)
> Get Phone Number & Directions
16455 Main Street Suite 17 Hesperia, CA 92345
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Consumer Feedback

(4 Reviews)
Service
2 star average for Service
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Environment
3 star average for Environment
Recommended
1 star average for Recommended
I made an appointment here simply because it was closest to my work. Unfortunately my insurance changed and the dentist I have gone to for years isn't in my network. The choices my new insurance gave me are all chain locations which I find to not be great and they always seem to try to up sell you on something, but I didn't have much choice so I went with what was close. I called for my appointment on March 26 and I had to wait until May 23. It seemed like a long wait, but I am a new, so I excused it. I asked just for a 6 month check up and cleaning, they asked if I wanted to see the orthodontist, I said no. I received an email confirming my appt and again was reminded I could see an orthodontist. I received a reminder text soon after asking if I wanted to see an orthodontist, I replied no. I filled out the necessary paperwork on line, was asked if I was interested in an orthodontist check up, I replied no. I received about two -three other texts and emails between when I made the appt and May 19 all reminding me of my appt. I received a text on May 16th asking me to send yes to confirm. I received an email on May 19 asking the same. I received a call around 3pm on May 19 and it was the office telling me that my appt had to be rescheduled because the dentist doesn't work on Fridays. WHAT?! I had been waiting almost 2 months and they call 4 days before to say the dentist doesn't do appts that day? I asked why was I scheduled that day and the woman said it was because I must have called the call center. When I said why have I been receiving confirmation texts and emails and just now I am being told there is no appt? She replied with I can reschedule you in JULY!!!! Nope! I won't be going there. If they are this incompetent with scheduling, I don't trust them to even look in my mouth! Complete lack of professionalism. She didn't even apologize, she just made excuses.
by Wendy xxx.xxx.136.129
May 21, 2025
Good care and friendly.
by don xxx.xxx.208.225
December 10, 2015
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Was this provider's office clean?
It was satisfactory
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Do you trust this dentist to only recommend dental procedures you need?
Not really, they've recommended a few things I don't need
by Anonymous xxx.xxx.15.218
February 07, 2014
Long waits, poor dentistry, lack of compassion.
by ydnar
September 09, 2011
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Map and Directions
16455 Main Street Suite 17, Hesperia, CA 92345