They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.