Katharine Lum, MD

Katharine Lum, MD
Lum & Friedenstab 777 37th St Ste B103 Vero Beach, FL 32960
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
1 star average for Staff
Recommended
4 star average for Recommended
I have been a patient of Dr. Lum's for the past 3 years. She is very compassionate and caring. She listens to my concerns. I am very happy I found her as my female physician.
by Marsha xxx.xxx.166.183
October 04, 2017
Never got to see the doctor because staff refused to accept my insurance even after my insurance called to say I'm in network!! Blue Cross told me how rude and incompetent they were and that I should find another doctor!! Imagine that! If only Dr. Lum knew how she could be losing patients!!
by mimi.benedik xxx.xxx.16.136
February 23, 2017
Is this OBGYN willing to pursue advice from other providers when necessary?
Most likely
Did this OBGYN thoroughly review your medical history before examining you?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes
Does this provider answer the phone in a reasonable time when you call?
Definitely
Does this OBGYN answer your questions so you fully understand?
Yes
by Anonymous xxx.xxx.209.31
September 16, 2014
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.166.249
January 06, 2014
Dr. Lum paid close attention to me and all of my questions were answered. The Receptionist, however, was VERY unfriendly when I tried to make an appointment. I felt like my needs were mostly met by Dr. Lum, but with the
bad attitude at the front desk, I don't feel comfortable making another appointment..
by Mary K. xxx.xxx.211.15
August 01, 2012
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
March 05, 2012
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous
January 25, 2012
Did this provider use excessive foul language?
No
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
August 17, 2011
They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
by CareBear
May 23, 2011
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Were the waiting room chairs comfortable at this provider's office?
Yes
by Anonymous
March 28, 2011
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