Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. It is obvious that their office is cleaned regularly. It was fantastic. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.