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Katella Dental Center

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Cypress, CA

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Katella Dental Center
Katella Dental Center
(5 Reviews)
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6929 Katella Avenue Cypress, CA 90630
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Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
In April 2017, I visited the doctor for an exam of my teeth and X-rays and cleaning. She did cleaning and then she told me I needed to redo a filling and get two cavities taken care of. She had me come in at 3 that day instead of the scheduled 4 pm because she wanted to leave early so even though I wanted her to do everything that day she said she couldn't. Only did the cleaning. When I got home and I looked in the mirror and I look down at my bottoms teeth I saw plenty of plaque. So when I spoke with the office I said that there was still plaque thinking she would just have me come back to verify and take care if it. I was told that if I wanted to come back for her to look at it I would have to pay $40 cause now just days later, my insurance had expired. But I felt since it was her error that was not fair. She needed to correct her error. I contacted my insurance company that expired two days after I went to the dentist but I still contacted them cuz I was under insurance coverage at that time of the visit. I told them what happened and they contacted the dentist and the dentist/office told them stuff that never happened including that I told them that I did not want any treatment until after my insurance expired cause I had no money. That I didn't want any treatment until after my insurance expired cuz I had no money is a false statement, I tried to have them do the work before my insurance expired (in two days) because I didn't have any money for full amount. When they said they couldn't do it that day or before my insurance expired, I said I would schedule when I had the money. So they only did the cleaning, I didn't know that they had not done a good job until I examined it closely at home and it was just that I wanted to see how clean it was I wasn't trying to look to find fault. When my insurance Co contacted them they STATED when they contacted me and was informed how much the treatment would cost out of pocket, treatment meaning, fixing a previous filling I had done elsewhere that was leaking, and doing two cavities, that I suddenly "I" claimed I did not need these treatments and began criticizing Dr. Trans (female) work.
I never said or did these things, my speech was that I wanted the Dentist to check out the cleaning and see the plaque that was left behind.I wanted to go back and have her fix it I wanted to continue seeing her for the other work.
Concerns me they would say things that NEVER happened. They have told things that are not true and I believe, they cannot be trusted. I can accept mistakes but can't accept not telling the truth.
Pretty serious!
by Elvia xxx.xxx.44.120
June 11, 2017
Will this Dentist try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dentist able to take and develop x-rays in their office?
Yes
Was the rinsing sink clean and did they have disposable cups and mouthwash for you to use?
Absolutely
Was the waiting area spacious enough?
Yes
Does this provider remember you by name?
No
by Anonymous xxx.xxx.155.40
April 14, 2014
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous
August 19, 2011
Was the dental equipment clean?
Yes
Was the toothpaste used during your cleaning enjoyable?
Yes
Does this provider offer flexible appointment times?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
by Anonymous
April 25, 2011
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
by Anonymous
March 23, 2011
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Map and Directions
6929 Katella Avenue, Cypress, CA 90630