Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible.