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Sunwest Dental Centers

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Sunwest Dental Centers
Sunwest Dental Centers
(4 Reviews)
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1842 East Baseline Road B-2 Tempe, AZ 85283
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Consumer Feedback

(4 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Staff
4 star average for Staff
Recommended
1 star average for Recommended
Expertise
4 star average for Expertise

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Horrible experience, avoid this place. I had been told this was a place where they would try to rip you off, but I couldn't believe it was true.
I would say they are by far the most greedy medical center I have ever seen.

I went for a cleaning, which was covered by my insurance, and since I was a new patient they did a "complete evaluation" including x-rays, etc. They recommended to redo all my fillings and a root canal I had done by my previous dentist in the past, which was weird to me (total $2500). They also claimed I had to complete all that work before doing the cleaning, which was ridiculous. I asked for the service I came to this place to begin with and I was told they would have to do a special cleaning where I had to pay over $200 arguing that it was the best for my health. At some point I was in a very uncomfortable situation with the doctor and their staff telling me I had to do this and insisting that it was necessary. Of course, I refused to follow their plan, especially because I wasn't thinking on spending $2,500 that day.

So, I had to make time to go to another place so they can give me a second opinion. Although my new dentist did recommend some care, he regarded most of the suggestions as unnecessary. It seems that it is a regular practice for Sunwest dentists "redo" any previous fillings or procedures in the best way for their financial interests. They are not interested in your health but the most expensive plan of treatment they can devise so they make the most out the situation charging you and your insurance company or charging you anyways. AVOID
by Unhappy patient xxx.xxx.53.101
July 11, 2014

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I agree Dr. Stinson is a very good dentist but he is no longer part of this system. Well everybody you may like their dental services , however, their billing system is horrible and threatened me with not paying a bill after being advised at time of service that I had no co- payment at all at date of SERVICE. Sunwest waits at least 6 months later, sends a cover letter telling the customer some 3rd party billing company made a mistake and are sorry for their inconvenience, and on THE OTHER HALF OF their billing statement state if you don't pay the amount they immediately threatened me with a collection agency. MIND YOU, I WAS ADVISED AT THIS DATE OF SERVICE I OWED NOTHING. I KNOW THE BILLING COMPANY IF THEY RECEIVED A BILL LIKE THIS NONE OF THEM WOULD PAY IT SO WHY DO THEY HAVE TOO THREATEN A CUSTOMER. The bill doesn't even state when the service occurred, nor did they try to contact me to discuss the situation, so I could contact the insurance company and obtain and EXPLANATION OF BENEFITS , NOR DID THEIR BILLING DEPT PROVIDE THIS STATEMENT IN THEIR REASON FOR WANTING MORE MONEY. THEY HAVE JUST LOST A RETURNING CUSTOMER AND AT LEAST 2 REFERRALS WHICH WOULD HAVE SERVED THEM WELL OVER THE YEARS.
by ghsas xxx.xxx.179.101
April 20, 2014

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I had an insurance change which necessitated finding a new dentist I had no teeth problems-just wanted a cleaning.
I scheduled a 3:30pm appointment and showed up on time. I got called out of the waiting room a little before 4pm. The dental assistant Mike was very sweet and took my Xrays.
However...after the Xrays, no one touched by teeth until 5pm because the dentist was held up with a root canal. When he finally came in, he gave me the 5 min visual oral exam and told me that one of my fillings should be touched up, so he recommended I return for a different appointment ON A DIFFERENT DAY to get my cleaning and filling touched up. I asked couldn't both be done today? Dr.said "no" because they close at 5pm. I couldn't even get the cleaning today? He guessed it was possible, but since I have to come back anyway for the filling, he stressed they'll just do both at a separate appointment.
I thought about it, and decided I did not want to return:
A) I'm over doctor offices that don't respect my time. If you are running late, call me and reschedule or at least call me & let me know. I made an appointment for a cleaning that I had to take 2 hours off work, but you can't stay late to clean my teeth?
B) I really didn't get the staffing arrangement. Really, NO ONE could clean my teeth in the hour I waited in the chair? A hygienist or something? You don't have to be the Doctor to do that. All I wanted was my teeth cleaned. At a normal dentist appointment, the dentist sees you after someone else cleans your teeth.
I asked the staff to just get me copies of my Xrays and I would bring them to another dentist and I wouldn't be returning.
To the remainder of the staff's credit, they were very apologetic and got me the Xrays per my request.
by unhappy camper xxx.xxx.87.196
May 10, 2012

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Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here.
by a happy camper
May 02, 2011
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Map and Directions
1842 East Baseline Road B-2, Tempe, AZ 85283