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Western Dental

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Western Dental
Western Dental
(4 Reviews)
> Get Phone Number & Directions
5929 West Peoria Avenue Glendale, AZ 85302
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Consumer Feedback

(4 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous xxx.xxx.33.33
September 26, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.33.114
May 21, 2012
On 8/6/11 I had a 3pm appt to see an oral surgeon to have a wisdom tooth extracted. This was a followup appt for a procedure I already had an existing contract for.
I arrived at 2:45pm and signed in on the electronic monitor screen. When I arrived, no one was at the front desk. 5 mins later someone did appear, but they did not approach me and worked on something else behind the counter, completely ignoring me. Finally, about 5 mins after that, someone else appeared and confirmed my appt. Please note that all the clerk did was confirm my appt and then asked me to have a seat.
At 3:15pm one of the clerks at the counter asked me to come back up to the counter and said there was a problem with the original contract I signed from my original visit a few weeks ago. Two clerks then told me that the price for the tooth extraction on the contract needed to be increased because they put down the wrong procedure name for the extraction. On the original contract they put down Partial Bony Extraction and they said they needed to change it to Full Bony Extraction, which would thereby increase the price because the specialist told them to. I told them that that was not the original contract I signed and that they could not just arbitrarily increase the price. When they were discussing with me the reason I had to pay more money, they were very short and curt with me and not at all personable.
I sat back down and noticed that another person in the waiting room was on his cell phone complaining about a similar issue--they just arbitrarily increased the price on an item on his signed contract and was expecting him to pay the increased price. I also noticed during his cell phone conversation that he said he had already been waiting 2 hrs to be seen and was thinking of "telling them to forget the whole thing and just walk out." While I was waiting I also noticed that some of the clerks behind the counter were discussing how much they should charge me instead--as if they could just simply change the price of anything on the contract and charge me extra for any of the payments.
I waited an hr and 15 mins in the waiting room until a clerk decided that she was going to ask what was taking so long. A supervisor then came in and told me it was going to be another 30 to 45 mins before the surgeon could see me. When I asked the supervisor why they did not notify they were running behind schedule and why no phone call was made to me to notify me she simply said, "Sorry we did not do so."
Several mins later a dentist came in to speak with me. What surprised me right away was his tone of voice--it had an angry tone to it and was patronizing and became more angry during the course of his conversation with me. I asked the dentist the following questions:
1. If they have the right to just arbitrarily change the price on any item on a contract after it is signed, why was I not explicitly told this when I signed the contract?
2. Why did they wait to tell me until the day I walked in for the appt that they were going to increase the price for something on a contract that I had already signed?
The dentist responded by pointing out the small title at the top of the contract. He told me that the small font title says, "Patient Estimator Worksheet". He told me that because the contract is called a Patient Estimator Worksheet all the prices on the sheet are estimates. He told me it was not his problem that I did not "notice the fine print." As I attempted to ask him further questions, he interrupted me and then interjected that if I did not like it, I could just leave. I then asked him why he was suddenly changing his voice tone and he rebuffed me and said he wasn't and then turned his back on me and walked out of the room before I could say anything else. A clerk then asked me if I wanted to have the procedure done or not. I told her I didn't have a choice and needed it done. She then printed up a new contract and had me sign it. After I was done signing it, the dentist casually walked back into the room and pretended that he had never been angry at all and pretended to act happy towards me as he smiled and asked if everything was fixed up with the new contract. After he left the room, the clerk told me that some part of the equipment in the back room had a failure and that was why everything was running behind schedule that day.
I was not taken back to begin my procedure until 5pm (my appt was at 3pm). I waited in the waiting room for 2 hrs and 15 mins. It was not until after my procedure was complete and I returned to the waiting room that the clerks started acting personable towards me.
by B. Caplan
October 30, 2011
Did you experience unnecessary pain during your visit?
No
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider have reasonable prices?
Yes
by Anonymous
September 23, 2011
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Map and Directions
5929 West Peoria Avenue, Glendale, AZ 85302