Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They made the extra effort to make sure every question and concern I had was addressed. They took the time to explain in detail plenty of techniques I could practice at home to prevent cavities and tooth decay. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff.