There are times when I've been there, that I feel like they're favoring certain clients. It's not all the time, but I don't appreciate it when it happens. I did not feel safe at all in their care. I definitely had doubts about their qualifications. They briefly listened to me, but quickly downplayed everything I said or stopped paying attention. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.