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Paul Shapiro, MD

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Paul Shapiro, MD
Connecticut Gastroenterology
(7 Reviews)
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6 Northwestern Dr Ste 302 Bloomfield, CT 06002
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Doctor is great, office staff deserves zero stars; I waited an extensive amount of time at an appointment that they had rescheduled - other patients were seen before me, finally was seen after a 2 hour wait and spent only a few minutes with the doctor. Information was submitted incorrectly by them and I was billed for the appointment... lots of run arounds with billing, a collection agency (after 90 days, while it was still being disputed), I was able to get insurance to pay for it without any assistance at all from the office staff. And, one of the office staff kept calling me with my test results after I'd already spoken to her... she accused me of not returning her calls, I reminded her of the date and time that we spoke and I was told that she keeps accurate records and that I was wrong and hadn't spoken with her. Additionally I was supposed to have completed paperwork by the 1st appointment, never got it (this happened to my coworker with this office too!)
So... inefficient staff that kept me waiting hours past my scheduled appointment time with no explanation. Inefficient staff who calls you with your test results repeatedly and accuses you of not returning calls. Inefficient staff that does the medical coding. Inefficient staff who didn't mail out my paperwork prior to the appointment. Highly unprofessional and unhelpful staff save only for the doctor himself and the medical assistant who pre-surgical prep information.
by New England resident xxx.xxx.33.183
June 24, 2019
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did they follow up with you after your appointment?
Yes.
by Anonymous xxx.xxx.125.183
November 25, 2013
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider's staff friendly?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.88.140
May 06, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.195.175
December 04, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.205.184
June 11, 2012
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Was this provider's office clean?
It could have used some cleaning
by Anonymous
February 06, 2012
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was it easy to make an appointment with this provider?
Yes
by Anonymous
February 01, 2012
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Map and Directions
6 Northwestern Dr Ste 302, Bloomfield, CT 06002