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Angelic Henderson, Administrator

Nearby

Ophthalmologists (Eye MDs)

Eye Clinic Of Fairbanks

Fairbanks, AK

Alfred De Ramus, MD

Fairbanks, AK

Kara Hartl, MD

Fairbanks, AK
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Angelic Henderson, Administrator
Eye Clinic of Fairbanks
(10 Reviews)
> Get Phone Number & Directions
116 Minnie Street Fairbanks, AK 99701
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Value
4 star average for Value
Recommended
2.5 star average for Recommended
Good eye doctor
by Rebecca xxx.xxx.17.149
March 05, 2015
Horrible,reception was so rude!!
by Megan xxx.xxx.191.180
September 15, 2014
My experience from the start was terrible. Upon arriving I over hear an employee explaining to a patient "that they're not trying to make her life difficult." This should have been a sign to turn and leave. I go ahead to the front desk to check in at my scheduled appointment time to be greeted by the front desk girl who was smacking away on her bubble gum. She gave me a new patient form, at the same time she took my ID/insurance card for copies, which is fine, fairly routine. I handed her back the form and she tells me, rather rudely, I did not complete all the forms. I informed her I completed what she gave me. She then realizes she forgot to give me 2 additional forms to fill out. After the forms are completed, I sit and wait for another 30 minutes, with no explanation why. The actual eye exam was good, doctor very professional. After the exam is done, they send me over to the girl to help with contacts. Which of course, the eye doc, give me a pair that I don't usually wear. I ask her what is the cost for these contacts as I'm on a budget. She tells me she doesn't know. I asked her who can answer my question. She said the front desk when you check out. After the eye doc, checks my contacts and tells me were all done I ask again who can go over the cost of these new contacts. "Front Desk" I am told Again! I go up to the front desk to check out, after waiting about 10 minutes the girl informs me she does billing and can not answer my question about cost of contacts! Now at this point I am here in the clinic about 1 1/2 already. She tells me that I can make my appointment for the contact check up next week, which is another $55 and not covered by my insurance and they will tell me then. I pretty much loose my cool now. I asked her why do I need to pay more when my insurance covers the cost of the exam up to $300 and why no one can tell me how much per box is the new contact lenses given to me. She tells me, the girl (whose sitted next to her can answer that) if I wait until she is finished she can help me. Another 10-15 minutes go by and I ask someone if they can just have someone call me to let me know how much the contacts are, they say okay! She also informs me that Wednesday's are there busy day. I leave and think someone will be calling soon. After 4 hours, a girl calls me back, she tells me she isn't able to tell me how much the box of contact lenses are, they will only be able to answer that at my next appointment time. I asked her then when can I make the appointment. At this point I just wanted to be done with this office. The person I was speaking with put me on hold for 15 minutes, then a different person picked up. She had no idea why I was on the phone, was rude when I asked her why she is asking me for all my information again, including my SSN. She got very short with me and gave me the next appointment time, then disconnected the call without even saying good bye or anything. I was thinking, really, did this person just hang up on me? A paying customer, how very professional of her. Now I've worked in customer service for years, and this treatment I received was the worst I was ever experienced. While waiting for my next appointment, in which, I've been wearing glasses/contacts for about 20 years now. I realize it is typical for the optometrist to give you a "newer, better" pair of contacts to try out, aka more expensive. I also know that you need a recheck a week or so after you get the contacts to make sure all is going well. What I have never experience is a place of business not being able to tell me the cost! I went to Fred Myer's later that day and inquired the cost of the contacts and my usual brand, which they gave me right away. I will be having my script filled at Fred Myers and not be returning to the Eye Clinic. I would not recommend this place to anyone!!
by akfirefly xxx.xxx.88.222
March 15, 2013
Did this provider have reasonable prices?
Yes
by Anonymous
December 23, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
December 21, 2011
Does this provider promptly return your phone calls?
Yes
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
December 08, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider use excessive foul language?
No
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
November 15, 2011
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
August 31, 2011
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
August 18, 2011
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this dentist friendly?
Friendly Enough
by Anonymous
June 30, 2011
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Map and Directions
116 Minnie Street, Fairbanks, AK 99701