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Mark Greenspan, MD

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Mark Greenspan, MD
(10 Reviews)
> Get Phone Number & Directions
4955 Van Nuys Blvd Sherman Oaks, CA 91403
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
1.5 star average for Value
Was this doctor's staff friendly?
Friendly Enough
Did this doctor answer all of your questions?
No, I left confused and frustrated
Was this doctor friendly?
Not at all
Would you recommend this doctor to others?
Absolutely Not
Does this provider remember you by name?
No
by Jane xxx.xxx.7.127
April 26, 2014
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider listen to your input and concerns?
Yes
by respected xxx.xxx.92.211
February 01, 2014
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous xxx.xxx.77.18
May 02, 2013
I hurt myself badly last week. I went to Dr. Greenspan's office with pain and trouble breathing along with chest pains. I spent two hours in the waiting room. Then, I was brought into the nurses break room. Then, I was put in an extremely small and hot office with an admin who asked me tons of questions about my parents health history as I winced in pain. Then, I was x-rayed. Then, they tried to put me back into the waiting room. I tried to go home, but they insisted it wouldn't be long and they put me in an exam room. Then, they tried to move me to another room, which already had a patient in it. Then, they moved me again. Finally, someone a physician assistant came to see me, who I actually liked and who I thought did a good job. They kept telling me a doctor was coming. But, one never came. After a full three and a half hours and in complete agony, I left. No one noticed. No one was even at the front desk or anywhere else to be seen. No one ever even too my vitals as I clutched my chest. No one cared. The next day, I called to try to get my x-ray results. After a long hold time, they told me they had them, but could not discose them for six days when the doctor returned. I begged for the results. I was told, "sorry!" I told them their office was horrible, although I may have used a different word. They called me back to tell me they were going to get my results to me later that day, and that I shouldn't have had to wait so long the day before because they weren't very busy. I told them I really needed to know if I was badly injured and to PLEASE just give me my results. They said the x-ray was digital and so it should not be a problem for the doctor to review it, and that they'd call me back that day. That was four days ago. They didn't seem to care then. They don't seem to care now. I continue to be in agony, but I can't bring myself to get back to another doctors office. If I had known I was going to spend three and a half hours trying to see a doctor, I would have gone to the emergency room, and in hindsight, I regret that I did not. I've never been this upset after visiting a doctor.
by No One xxx.xxx.204.230
March 10, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by B. Mazo xxx.xxx.214.240
September 03, 2012
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous
September 20, 2011
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office easy to locate?
Only with clear directions
by Anonymous
August 02, 2011
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. Their staff is very friendly and professional. I will definitely recommend them to people I know. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
by Norman Kellems
August 01, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider promptly return your phone calls?
Yes
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
April 24, 2011
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous
April 20, 2011
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Map and Directions
4955 Van Nuys Blvd, Sherman Oaks, CA 91403