Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did they follow up with you after your appointment?
Yes.
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much