They definitely care about patient comfort because they have the best waiting room chairs I've ever seen. I could have easily taken a quick nap while waiting for my appointment. They made the extra effort to make sure every question and concern I had was addressed. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. One thing I love about them, is that they're always willing to ask for other qualified professionals' advice when they don't have an answer for my question. I never have to worry about them giving me a wrong answer just because they weren't willing to ask for help.