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Herbert Lee, MD

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Herbert Lee, MD
iCare Digestive Disease Center
(11 Reviews)
> Get Phone Number & Directions
113 Waterworks Way 320 Irvine, CA 92618
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous xxx.xxx.33.35
August 19, 2013
I would never visit them again. I was very disappointed. They were very polite and helpful and made sure that I had everything I needed. I got an appointment quickly. I've never had to wait too long. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. They briefly listened to me, but quickly downplayed everything I said or stopped paying attention.

I was referred to have "only" colonoscopy done by Dr. Lee. It's a part of preventative cares (physical). But, he ordered to do upper GI endoscopy simultaneously. Both procedures did not show anything wrong. He prescribed me with heartburn (tummy acid) medicine. But, I have no stomach symptoms of any kinds. He, then, ordered to do ultrasound and, further, the capsule endoscopy. I talked to my primary doctor and he does not think all additional procedures are necessary. I am a retiree living in limited income. I cancelled all appointments for all unnecessary procedures with Dr. Lee to save $$$$$ doctor's bills. I only expected to pay reasonable cost as colonoscopy is fully covered by my insurance in wellness care. Now, probably it has run over thousands.
by anonymous xxx.xxx.33.35
June 19, 2013
Was this gastroenterologist's staff friendly?
Friendly Enough
Was it easy to make an appointment with this provider?
No, it took a while
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Does this provider have a good professional reputation within your community?
Not really, it could be better
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.232.3
April 08, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
January 12, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider late to your appointments?
No, they were on time
by Anonymous
September 20, 2011
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
September 14, 2011
Were you able to relax during your appointment?
Yes
Are you going to visit this provider again?
Sure
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
August 03, 2011
One thing I don't like, is that I can't be confident that they'll work with me until they find the best solution for me. I'm always worried they're going to just settle with a solution that works. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They really make no effort to maintain a professional appearance here. I was shocked at how unprofessional they looked. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. One thing that disappointed me about this office was their waiting room. The chairs were horrible-cheap and plastic.
by Craig Duckett
July 25, 2011
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this gastroenterologist answer all of your questions?
No, I left confused and frustrated
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
by Anonymous
July 07, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
June 14, 2011
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Map and Directions
113 Waterworks Way 320, Irvine, CA 92618