I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. The chairs they had in the waiting room were pretty high quality. I thought they were nice and comfortable. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. They paid close attention to me and all of my questions were answered.