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Lauren Swerdloff, MD

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Lauren Swerdloff, MD
(8 Reviews)
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1821 Wilshire Blvd Ste 220 Santa Monica, CA 90403
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
2.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
The doctor is extremely disorganized and frazzled. Her office is disorganized with little privacy.
Her billing practices are dubious. She requires the patients to sign a global ABN, which basically enables her to do whatever treatment she wants during her visit with you, without notifying tne patient of any portiion of the visit that may not be coveted by the insurance.
For example, i thought i was having a regular family foctor appointment for which she is in network with my insurance.
She charged my insurance for the covered part.
Months later she notified me that she also performed integrative services during that same visit. I have no idea what those integrative setvices were, to this day she refuses to itemize or give more of an explanation on the services. But because i signed the ABN i am now luable for an adfitional thousands of $ for services i would have never accepted to have had had.
She knows patients are confused about her cgarges, yet she does not even try to be more specific about costs.
As far as i know now, an ABN needs to state the specific amount for the specific treatment in question, before a patient can sign and before it constitutes informed concent.
by Cali xxx.xxx.227.106
December 02, 2017
Was this provider's office easy to locate?
Fairly Easy
Was this family doctor's staff friendly?
Yes
Did you experience unnecessary pain during your visit?
No
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.104.9
October 11, 2013
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous xxx.xxx.104.9
July 05, 2013
Are you going to visit this provider again?
Not if my life depended on it
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was this provider's office clean?
No, I didn't feel comfortable at all
by Anonymous xxx.xxx.48.123
November 28, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.219.143
March 26, 2012
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did this provider use excessive foul language?
No
Did this family doctor answer all of your questions?
No, I left confused and frustrated
by Anonymous
December 26, 2011
Were the waiting room chairs comfortable at this family doctor's office?
Not at all; cheap and plastic
Were the restrooms clean at this provider's office?
No, they were disgusting
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous
June 18, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Does this family doctor use current and safe equipment?
Not at all; the equipment is dangerous!
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Were the restrooms clean at this provider's office?
No, they were disgusting
Was this provider's staff friendly?
Not Really
by Anonymous
April 28, 2011
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Map and Directions
1821 Wilshire Blvd Ste 220, Santa Monica, CA 90403