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Steve Novak, MD

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Steve Novak, MD
Novak Urgent Care
(38 Reviews)
> Get Phone Number & Directions
80545 US Highway 111 Indio, CA 92201
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Consumer Feedback

(38 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
February 28, 2012
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
by Anonymous
February 09, 2012
I was not at all impressed with the care I received at this office. Although I know sometimes offices run behind, I had an appointment, and didn't even get called back for an hour after my appointment. When the MA was taking my vital signs, her cell phone rang, and she actually ANSWERED IT! She then got called out of the office and said she would be right back. Another 45 minutes later she finally came back and said "oops, I forgot to finish your paperwork so the doctor could come in and see you" REALLY??????? When he finally came in it was like I was getting the third degree for wanting a referral. They finally issued it, and said it would take 5 days, but it has now been 2 weeks, and it has yet to go though. If you have any other options, I would highly recommend taking them.
by Dissatisfied Patient
January 16, 2012
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider prominently display their diplomas or business license?
Yes
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Was it easy to make an appointment with this provider?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
December 13, 2011
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
by Anonymous
December 03, 2011
Did they follow up with you after your appointment?
Yes.
Was this family doctor friendly?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
November 22, 2011
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
by Anonymous
November 10, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider promise services he/she couldn't provide?
A few, but not too many
by Anonymous
September 01, 2011
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this family doctor's staff friendly?
Yes, they went above and beyond
by Anonymous
August 23, 2011
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
August 01, 2011
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Map and Directions
80545 US Highway 111, Indio, CA 92201