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Benjamin Valdez, MD

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Pediatricians

Mercy Medical Group

Citrus Heights, CA

Mercy Medical Group

Citrus Heights, CA

Mercy Medical Group

Citrus Heights, CA

Mercy Medical Group

Citrus Heights, CA
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Benjamin Valdez, MD
(10 Reviews)
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508 Gibson Drive Suite 220 Roseville, CA 95678
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
I wanted to switch over to Dr. Valdez from another Pediatrician's office. He seemed great and I really liked him a lot. I signed all the paper work to get our records transferred. A month later, I called the office to get my son's immunization records to register him for kindergarten. The woman on the phone said she had just sent the request for our records a couple days prior. Again, I had brought them in a month ago and they were just now sending the request?! My oldest daughter has had open heart surgery, so we see a lot of different doctors and surgeons. I can say for certain that this isn't a good sign if it takes the staff an entire month to simply fax a request for medical records (they even said it would be done right away). There are times that we need things faxed the same day to different specialists because of my daughter's condition. Dr. Valdez is very nice, but I don't think his staff is on top of it. Unfortunately, we won't be going back. I really need an office that runs more efficiently. TO be honest, it's ridiculous how long it took them to fax over a simple piece of paper. Anyone who works in an office knows that can be done in a couple of minutes and doesn't require an entire month. Not a good sign.
by Tracy xxx.xxx.125.90
January 24, 2014
Was the waiting area spacious?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by carmela xxx.xxx.18.134
February 14, 2013
Do you trust this pediatrician to always have your child's best interest in mind?
Absolutely! I trust them over any other doctor
Did this provider have reasonable prices?
Absolutely!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
by Stephanie xxx.xxx.127.243
November 09, 2012
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider answer all of your questions?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous xxx.xxx.45.16
November 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.118.54
August 12, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.16.99
July 27, 2012
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this pediatrician able to answer all your questions about immunizations?
All of them! They also gave me more information that I wasn't aware of
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
November 11, 2011
They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen.
by AWatts
October 01, 2011
Was this provider late to your appointments?
No, they were on time
Was this provider's office easy to locate?
Fairly Easy
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous
August 02, 2011
Was this pediatrician able to answer all your questions about immunizations?
All of them! They also gave me more information that I wasn't aware of
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this pediatrician emphasize preventative care, such as child safety and nutrition?
Yes, they informed me about child safety and nutrition
Does the pediatrician get upset when you seek a second opinion?
Not at all. They encouraged second opinions
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
August 01, 2011
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Map and Directions
508 Gibson Drive Suite 220, Roseville, CA 95678