They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. My child absolutely loves Jonathan Mthombeni, MD. They are so kid-friendly and act like my child's best friend. This doctor has great bedside manner. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. When comparing them to others I have visited for the same condition, they are among the best I have seen.