Directory > Providers > Doctor > Internist > AZ > Benson > Michael Gray, MD > Reviews

Michael Gray, MD

Nearby

Internists

Syed Azam, MD, MPH

Vail, AZ
Get Featured on Wellness.com > Learn More
Michael Gray, MD
Progressive Healthcare Group
(13 Reviews)
> Get Phone Number & Directions
PO Box 1819 Benson, AZ 85602
Add a Review

Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
This review is not about Dr. Gray -- it is about his staff -- they suck!! All of my records were lost by his staff back in Oct. 2013 -- everything I brought with me from GA to come under Gray's care. Never received return calls from his staff. And, somehow, faxes are not responded to. I lost an attorney because the attorney was not able to communicate with Gray's staff or Gray to set up a telephone conference with Gray (this has also happened to other patients), so the attorney turned down my case because if he could not even get a telephone conference scheduled (after making numerous phone calls to his office and then sending faxes with no responses), how would he be able to communicate in a law suit!! Also, received a bill from LabCorp for lab work that had been paid for prior to 1/18/16 and after 1/18/16. LabCorp told me that Gray had to call them to get this straightened out; so I faxed the bill I received with the tests that were denied (but, again, always paid for before and after) on 7/29/16 from Dr. Crago's office with a confirmation that it was received by Gray's office, but nothing was ever done by Gray's office to address the possible miscoding. I found out in Dec. '16 that this $1,222+ bill had been sent to an outside collection company; so once again, I faxed the same information to Gray's office from Dr. Crago's office with confirmation received the forepart of December. I found out yesterday (1/18/17) when having to have a Thyroid test done through LabCorp that Gray's office still has not addressed the problems that caused the tests on 1/18/16 (even my Thyroid test was denied by Medicare) to occur. I had put calls into this Shawna/Shanna about this and never received a return call from her. I will now be filing a complaint with the AZ Medical Board -- this is BS and an ongoing problem with Gray's staff.
by Barbara Fritts xxx.xxx.67.66
January 19, 2017
I need to say that all but one of his reviews are obviously fake. The one real review?!?! Come on! Who cares about how the bathroom is well stocked, well dressed the staff are, etc. Did you get medical help!?!? That's what counts!
Here's my experience after being Ottenstiens patient for almost 2 yrs.....My Dr is Grays partner at Progressive healthcare. I had spinal fussion surgery on August 19th, 2015. Ottenstiens was in India at the time. My incision from surgery is 10 inches long. Gray refused to approve the prescription written by my neurosurgeon! My surgeon spoke with Gray. He still refused saying my pain management daily prescription was sufficient! 3 of the 10 mg per day of oxycodone! My sergeon told Gray he would take over my pain management. Gray agreed but only if I would allow him to fire me as a patient! I agreed obviously. Before the 30 days were up(required by law)requiring him to be my Doc, I requested a refill of my blood pressure meds. HE REFUSED! My new doc won't be able to see me for 2 months! DR. GRAY IS A VIDICTIVE MAN. HE MADE A FOOL OF HIMSELF, AND IS NOW BLAMMING ME BECAUSE HE LOOKED AT MY FILE STATING I HAD FAILED A DRUG TEST! HES A LIAR AND I CAN PROVE IT! HE'S CRUEL TO ALLOW ME TO BE IN SUCH PAIN. IM A 54 YR OLD GRAMMA! NO ARREST RECORD, NOT A DRUG ADDICT! IM DEPENDANT OF PAIN MEDS BECAUSE I HAVE OSTEO ARTHRITIS. His staff since has treated me like a leper! Its too bad really because the staff and Ottenstiens are wonderful. BTW, if you have an appt with Gray, expect to wait AT LEAST 2 HOURS. You know why he's always late coming to the office? Staff knows. They told me! He makes his own wine!! Hobbyist drunk!!
by Kim Fox xxx.xxx.218.156
September 24, 2015
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.110.253
September 18, 2013
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider prominently display their diplomas or business license?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous xxx.xxx.224.187
March 23, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.241.138
March 10, 2013
Did this provider answer all of your questions?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.29.109
May 17, 2012
It was easy to get the appointment time that worked for my schedule. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. One of the first things I noticed when I came in for my appointment here was that the building was not handicap-accessible. I didn't see any ramps or wheelchair accessibility, which seemed kind of strange to me. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through.
by Unsatisfied
February 29, 2012
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Does this provider welcome questions?
Not at all. They ignored my questions
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Were you able to relax during your appointment?
No, I was on edge
by Anonymous
February 22, 2012
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
November 02, 2011
Were you able to relax during your appointment?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
September 20, 2011
Add a Review
Map and Directions
PO Box 1819, Benson, AZ 85602